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Have you forwarded a port on your home router? If not, go to http://www.portforward.com for information about how to forward the ScreenMonkey port (usually 10015) on your router.

First and foremost, it's best to read the Trouble Shooting help file that comes with SM. Its in the same directory the SM program file is located in, and called 'SMTroubleShooting.chm'. Even if it you cant fix your problem based on the content of the guide, it will at least explain such things as why a router interferes with an incoming connection.

If you still need assistence, by all means feel free to post your question. But please be sure to include the following information so that we can assist you rather than just guess at what the problem may be. The more information you provide, the more likely we can assist you.

Please provide:
  • The version of Windows you are running, including the current service pack (if you know it).
  • Who your internet service provider is, and what type of connection it is (DSL, cable, dialup, etc).
  • A description of how your network is set up, including the make of your broadband modem, and if you have one, the type of router you have. On your router, look to see if it supports Universal Plug and Play, and if its enabled or not.
  • The names of any firewall software you have installed. In addition, whatever anti-virus and anti-spyware software you have running, and if its up to date.
  • If you are getting error messages, what they are.
  • Can you access the player interface by using File -> Launch Player Interface?

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